Dear customer:

Thank you again for your order on DracoTek.com.
Please help to read the notes on this page carefully.
So we can verify your order and send out your goods.

 This is a standard anti-fraud check and only applies to certain types of orders, such as

• The shipping address for your DracoTek order is NOT the same shipping address used for your PayPal payment.
• You are a first-time customer with DracoTek.com and you have made a large order.

Sometimes, unfortunately, thieves gain access to people’s credit card details or Paypal accounts. To protect everyone against a small number of fraudsters, we have to apply these ID verification checks to some first-time customers.

Thank you for your patience and understanding on cooperating with us for this check, after we verify this order with you, your future orders will not need to go through this process again.

What do I need to do?

You need to reply to us and send us:

• Proof that you are the person who paid the order.
• Or, if the order was paid by someone else, proof that the card holder made/authorized the payment.

See below to find out which documents we require to prove this.

You can use scan or clear photograph of your document to our email support@dracotek.com, or by fax: +86 755 61640124.

Acceptable Verification Documents

The below documents are acceptable for verifying that the payment was authorized. Please ensure that your scanned image is as clear as possible and avoid strong JPG compression that makes the image fuzzy.

EITHER

OR

If your payment is by a company (company name not a private name)…

If your payment is by a company (company name not a private name) then, instead of photo ID you can provide proof that you are a representative of the company. To protect your document we advise you watermark or partially deface the image.

A company registration certificate is a
good way to verify your payment is genuine
if paid by the company credit card.
Watermark or deface the image to protect your document.

If your billing address is a different country to your shipping address…

If you made the payment using a credit card or bank card in your home country, but you are staying overseas so the delivery address is another country, it will help us if you also show us a proof of address that matches the delivery address, e.g. a household utility bill or a bank statement. Again, be careful to blank out anything you don’t want us to see.

A bill linking your name with your delivery address
may help in addition to your proof of ID,
where your credit card or bank card
billing address is in a different home country.

To send DracoTek.com such documents is safe because:

• You blank out credit card numbers and any sensitive information.
• .When you pay us your credit card or bank card payment is processed by Paypal and not by DracoTek directly. Therefore we have not seen any of your financial details or your credit card details.